Emergency maintenance this afternoon( Friday, 6 August 2010)
CP03 will be down for approximately 30 minutes sometime between the hours of 2 - 3PM due to bad hard drives needing to be replaced. Sorry for the inconvenience.
2010/06/30 18:38 New Spam Filtering and Email Settings
Due to the persistent spamming attacks on the mail server cp01.sfo.com we needed to
change to a more powerful spam filter. The spamming has become so intense that our old spam filter was unable to
Handle the spam load and was causing the server to crash.
We have also installed the new anti-spam firewall on our cp03.baynetsystems.com hosting server.
The new anti spam firewall has been successfully installed on the server - it is ASSP deluxe.
During the installation of the software, some server wide settings needed
to be changed and some customers were unable to send/receive mails.
The support team at ASSP has installed and configured the firewall on the
email server and will be monitoring, updating and supporting the anti-spam program.
Already we have noticed the amount of spamming has been reduced considerably.
Our SFO.com Support team - Support pro is in the process of learning the software - please be patient.
I.CUSTOMERS HAVING MAIL ACCOUNTS ON SFO.COM
For those customers using sfo.com email who are still facing mail issues please try to access your mail from
web interface using the url : https://sfo.com/webmail
Also please reconfigure your mail client (outlook, thunderbird etc.) using the
following client side settings and do a recheck to see if you need to update any old settings.
====================================================================================================
Email configuration for sfo.com domain email:
Incoming Mail Server: mail.sfo.com , port 110 for pop and 143 for imap
Outgoing Mail Server: mail.sfo.com (check the box my smtp server requires
authentication) port 587
OR
Incoming Mail Server: (SSL) cp01.sfo.com , port 995 for pop3s and port 993
for imaps
Outgoing Mail Server: (SSL) cp01.sfo.com , port 465 for smtps
check the box my smtp server requires authentication
Also Check the option “logon to the incomming mail server before sending
email” in Internet email settings >> outgoing server tab.
If it doesn’t works for you then please do a telnet from your windows machine to the port 587, 110 and 143
Login your windows machine -> Start -> Run -> Type “cmd” -> telnet sfo.com 587
Take a screen shot of the above telnet results and send it as .JPG file as a ticket to support@sfo.com
====================================================================================================
II. CP03 CUSTOMERS
For customers having domains on cp03.baynetsystems.com please try to access your mail from
web interface using the url : https://cp03.baynetsystems.com/webmail
Also please reconfigure your mail client (outlook, thunderbird etc.) using the
following client side settings and do a recheck to see if you need to update any old settings.
==========================================================================================================
Email configuration for cp03 domain email:
Incoming Mail Server: mail.yourdomainname , port 110 for pop and 143 for imap
Outgoing Mail Server: mail.yourdomainname (check the box my smtp server requires
authentication) port 587
OR
Incoming Mail Server: (SSL) cp03.baynetsystems.com , port 995 for pop3s and port 993 for imaps
Outgoing Mail Server: (SSL) cp03.baynetsystems.com , port 465 for smtps
check the box my smtp server requires authentication
Also Check the option “logon to the incomming mail server before sending
email” in Internet email settings >> outgoing server tab.
If it doesn’t works for you then please do a telnet from your windows machine to the port 587, 110 and 143
Login your windows machine -> Start -> Run -> Type “cmd” -> telnet yourdoaminname 587
Take a screen shot of the above telnet results and send it as .JPG file as a ticket to support@sfo.com
=================================================================================================================
III. California.com email addresses have been disabled.
Those customers who have been using name@california.com won’t be able to
use the email address from onwards. We have seperated the domain from
sfo.com and all the domain email forwardings has been disabled. We have
been notifying this case for the last one year. The domain california.com
is now under major dictionary attacks and using server resources and the
traffic to the server is high. So we are forced to detach the domain. For
more information please refer to the link :
http://sfo.com/site/network-status/
Also those customers who were using california.com mail settings, can
please change it to sfo.com mail settings which are mentioned above.
once the anti spam filter gel well with the server, spamming could be
fighted efficiently.
6.29.10 6:05 pm CP03 Back Online
6.29.10 CP03 - the Domain Hosting server will be offline for unscheduled maintenance from 5:15 - 6:15 pm
6.28.10 California email forwarding is ending and will stop forwarding to sfo.com.
The email flow to california.com is heavy with spam.
All email sent to california.com will be going through a rigorous proxy spam filtering process.
This is a good time to remind your email list to change your email address and let your list know your email address has changed. If you have not done so already - please change subscriptions and unsubscribe from mail addressed to california.com
Your ability to receive email addressed to California.com will be ending sometime in the near future
6.28.10 California.com emails are no longer being forwarded to sfo.com and california.com email is no longer available
6.23.10 We received the following report from our new email management service: your vps is under a huge email ddos attack, especially against your account california.com.
In about 2 days this account received 30857 email dictionary attacks.
6.23.10 We have hired the spam experts at ASSP Deluxe to install new spam software and manage the SFO.com mail server.
6.23.10 California.com email discontinue
As of June 30th 2010 email addressed to California.com will no longer be available
6/19/10 The rebuild of the data is taking longer than anticipated - work is in progress
6/18/10 8:30 pm We will take CP03 offline overnight till noon on 6/19/10 to replace the hard drives and rebuild the raid array.
6/18/10 noon Hard drives have been replaced and diagnostics completed
6/18/10 11am We need to replace a hard drive on cp03 - so the system will be offline.
6/18/10 10:am CP03 is back online
6/18/10 7;30 am CP03 is offline -
6/17/10 CP03 is online and data has been restored
6/15/10 23:00 We have just been informed that The Storage System has been repaired and still needs a special Controller Card and the soonest it can be delivered is Thursday.
When the card arrives and is installed the data should be recovered.
The probability that we can recover data just got a little better. Apparently, there is a tool/process from the vendor we are using today that can rebuild the raid without losing data. It’s not 100% confirmed that this will work, but we started it last night and so far so good. I’ll have an eta later this afternoon.
6/13/10 The initial attempt to recover the email and web page data for CP03 was not successful. Another attempt at data recovery will be tried overnight and we should know the final result by 9 am 6/14/10
6/13/10 The Storage Server is in the hands of the manufacturers representatives and they will attempt to repair the server and recover the data. We will have further updates on the situation on Monday 6/14/10 Until the Data and Applications are restored Hosting customers will not have access to their cpanel, web sites or email accounts.
6/12/10 Baynetsystems will be meeting with the hardware vendor (on site Sunday Afternoon) and they will attempt to repair the data storage hardware and restore the data on the cp03 hosting and email servers.
6/12/10 Hosted webpages and domain email offline
Hosted webpages and hosted email on cp03.baynetsystems.com will be offline until the data and programs are restored
6/12/10 Network Down
The SFO.com network was down from 5am - 5pm
The CP01 server is back up and running and sfo.com email is again accessable.
The CP03 domain and web hosting server is still down. The support technicians are working to restore the data on CP03.baynetsystems.com. Domain email is also offline.
The Storage array crashed and restoration of data on cp03 will be attempted.
5/20/10 Public DNS
If ever you have DNS resolution problems we are recommending you try the google public dns for your network dns settings
This Service is Free and is reliable and we found an increase in web resolution.
8.8.8.8
8.8.4.4
2/25/10 9pm
We will be upgrading the Hardware for the baynetsystems.com cp03 server which hosts the domain and domain email servers.
Service will be intermittently offline throughout the evening - this will not effect DSL, Dialup or SFO.com email.
2/25/10 12 noon
We are experiencing some hardware errors on the baynetsystems.com hosting and email servers and technicians are working on the problem. It may require adjusting the times for the planned maintenance and starting the processes earlier than anticipated.
2/26-27/10 9pm - 3 am scheduled maintenance
All SFO.com Web and Email Services will be effected - DNS servers will be moved and will effect the entire network
2/20/2010 DSL Outages
Update: ALL Services back online
We’re currently experiencing a rather large outage in San Francisco, presumably caused by a power failure to some of our colocation space there. All available resources are being brought to bear, and we’ll have more shortly. This outage is likely impacting a large portion of our DSL customers as well as some Dial, Biz-T, FRATM, and other services.
Update 8:25AM: We have confirmed that the issue is caused by a power failure. Apparently the facility at 200 Paul Avenue is currently without utility power. The vast majority of the site’s generators, ATSes, and UPS systems worked properly, but the UPSes feeding suite 502 (the location of some of our equipment at that facility) did not transfer correctly. More to follow.
2/20/2010 8:45 AM
The SFO.com baynetsystems.com domain hosting servers are back online
email and web service has been restored
2/20/2010 7:30 AM The Domain Hosting Server is still offline
updated 8:25 AM
The sfo.com baynetsystems.com hosted domain web and email services are still offline
We have been given no estimated time for resumption of service.
baynetsystems.com is working on the problem and promises to get the system online asap.
2/26-27/2010 Planned Maintenance for SFO.com
SFO.com email and web sites will be offline from Friday 2/26 10 pm thru Saturday 2/27 3AM
this will not effect Domain hosting services, dialup or DSL access.
2/19 -20/2010 Planned Maintenance
Our host baynetsystems.com is upgrading the data center and will be off line between the hours of 10pm Friday 2/19 and Saturday 2/20 till 3 AM
This will effect Domain Hosting Clients and their Email and Web Access.
This will not effect sfo.com web sites or email services, dsl or dial up services
2/5-6/10 Planned Maintenance.
The System will be down for maintenance and data center upgrading between the hours of 11pm Friday evening and be back on line by Saturday Morning 6 am Pacific time. Sfo.com email and sfo.com web pages will be offline, as well as california.com web and email.
For other hosted domains both web and email services will be unaffected. Dialup and DSL services will be unaffected.
11/09/09 4:30 am Maintenance Complete
all servers operational
11/08/09 Maintenance on web hosting server
The maintenance will begin at 10PM PST and will end at
2AM PST. During this time, all web & email services on CP03 will be
down. Sorry for the short notice but there is a hardware failure (due
to the recent power outage) We need to take care of it to
ensure we don’t have unnecessary downtime later.
11/03/09
12:00 Noon The Power is back on at the Data Center and Servers are coming back online
9:50 AM The Power is out at the DATA CENTER - all servers are offline
10/21/09
6:45 pm The Web Hosting Service will be offline for 5 mins for emergency maintenance.
8/19/09 The PBX is back online
8/18/09 Main Telephone (510)287 8450 PBX is giving busy signal
7/22/09 Servers have been restored to operational status 9:45 am
7/22/09 domain - web server is offline (cp03.baynetsystems)
5:30 am - The domain web server is offline - we currently have no time estimate for restoration of service
8:30 am - the domain web server is still offline
7/21/09 Server Maintenance
11:00 PM The server hosting domain customers and web/mail server (cp03) will be off line for 3 hours.
7/18/09 Emergency Server Maintenance
11:20 am Our domain hosting server will be down for approx two hours
6/25/09 Phish email - do not respond - sfo.com did not send this email
—-Original Message—–
From: webmasters@sfo.com [mailto:webmasters@sfo.com]
Sent: Friday, June 26, 2009 12:06 AM
To: your name@sfo.com
Subject: Re:Maintenance Notice
Attention:Sfo.com Email User
WE are upgrading our database Servers from the old
Servers(Nol06717) to a new and better Servers (No221766).
We regret for any inconvenience.
You are to fill the details below to enable us upgrade and
verify from the old server.
FILL THE DETAILS BELOW OR ANYWHERE IN THE MAIL
Email :
Password :
Address:
City
Attention!!! Account owners who do not update his or
her account immediately you receive this Notification
will have problems using our online facilities effectively.
Notification Code:ZX1G43NBJ
The “San Francisco Online” Upgrade Team
Thanks for your co-operation.
Copyright (c) 2009.All rights reserved.
05/29/09 The New Server is online
We have the new server online and are starting to balance the load. Performance has increased. Imap and Pop3 are online and performing within normal response times. WebMail is still slow during peak periods. Spam Filtering has been enabled system wide and over the next 10 days we plan to enable the filters and spam level adjustments. We are still working to get white listed with the Microsoft email network and we are still experiencing some bounce back from msn, hotmail and live.com
05/12/09 Routing problems and New Server Arrives
05/11/09 Installing Faster Servers - increased performance
Over the next 3 days we will be integrating upgraded equipment into the network and our goal is to significantly increase the performance of email and spam filtering - there may be periods of network interruption as we bring new servers and storage onto the system. Once completed you will experience significant improvement.
05/09/09 Siffy sending scam spam
This email did not come from support@sfo.com
Dear User
This mail is to notify all users that the site will be undergoing
upgrade in a couple of days from now.
Hence, as a user of our site, you are required to send us your email
account details to enable us acknowledge account activeness
Furthermore, be informed that we will be deleting all mail account
that is not active so as to create more space for new users.
Therefore you are advice to send us your mail account details
As requested below to :
*User name:………
*Password:…………..
*Date of birth:…………….
*Security question:………….
*Security answer:………………….
*Webmail site……………………….
All users are advise to complete this update.
Regards
Mark Anderson
Tech/Maintenance officer.
05/07/09 5:00pm boxtrapper has been disabled
Our Chief Engineer informs us that:
Boxtrapper may add to the problem with getting blacklisted due to how it handles false headers.
I’ve seen Boxtrapper like C/R systems and bounces get us blacklisted before, and it’s happening now as well. I also have observed the mail loop phenomenon mentioned, and it’s truly out of control. (over 1000 emails in the queue this evening due to that reason alone)
The problem is that spam comes in with a forged return address, boxtrapper responds to the email, and that response is getting turned in as spam. Also some mail administartors are now just blocking any C-R email as a matter of routine.
This website pretty much lists all of the reasons C-R systems are bad
http://linuxmafia.com/faq/Mail/challenge-response.html
We are also having problems with people starting boxtrapper loops by sending to another email address which also uses boxtrapper, and they just continually email each other back asking for a verification reply and our mail server gets overloaded with mails
05/04/09 8:00pm Update on spam and server performance
We are upgrading the server capacity and adding a new Spam System
04/27/09 1:30pm pst Update on spam and sfo.com email status.
We are getting the best email performance when we use pop mail and imap mail with client side programs like Thunderbird/Mozilla, Outlook, Eudora,, Apple mail etc…
We will increase performance by adding and upgrading I/O and cpu capacity. We will be operating sfo.com inside the bay area networks cloud.
We have added rbls and sbls spam filtering at the gateway and have seen a reduction in spam.
You have the choice of adding spam box as an option for those who would like to take a more extreme approach to the spam issue. We don’t recommend this extreme tool for extended business use. It requires all incoming mail to be placed on your white list. Only white listed email will be delivered to your inbox.
The spam assassin webmail spam filters are not yet operational - they work intermittently - the spam filtering will begin to improve when we add more capacity to the system.
Our webmail program is having a performance problem and we are working on improving usability.
The Webmail program and the IMAP mail program both use imap and compete for resources.
We are evaluating a new mail server delivery method to decrease imap load by 25%
04/26/09 5:pm pst
We will be adding more capacity to the system in the next week. There may be some minor interruptions service.
04/24/09 @ 3:30am pst
We experienced a problem with our DNS and resolution was unstable for most of the day. We have corrected the problem and are adding more capability to the system.
04/10/09 @ 8pm PST - 04/11/09 12 noon
Scheduled Maintenance - load on the system may be high. The system may appear to be slow and at times non responsive.
03/30/09 @ 10:00AM PST
SFO.com web and email services were down most of the day due to a hard drive failure on the main cPanel server. We were able to fully restore all data, however the process to the majority of the day. Any emails delivered during the outage were queued and are now (slowly) being accepted for delivery.
Web and email services are currently running slow due to a current restoration going on in the background. Performance issues should be resolved on or before 03/31/09.
03/28/09 @ 9:30AM PST
Users may receive an “invalid certificate” message while configuring POP/IMAP email. This is a temporary result of the recent email migration and will be resolved within a few hours